We are available on-demand for phone technical support twenty-four hours a day, three-hundred and sixty-five days a year. You can reach us at 1-800-832-5456 for any technical support assistance you may need. Utilizing our Remote Screen-Sharing Technology, we guarantee that we can resolve your issue within 4-6 business hours of you placing your order. If the case is not resolved on that time frame, the case is then sent to our Level 3 Tech Support team, who will then personally assist you for the entirety of your current issue. These issues are guaranteed to be resolved within 24 hours.
Before calling our office, please:
- Be at the computer with an active internet connection. And if possible:
- Know what firmware/software version(s) you own, in case of software support.
- Know what type of computer operating system you own
- Verify you have administrative rights or an administrator password to download/change programs
If after remote support is given and the issue is discovered to be hardware-based, we will discuss with you shipping options, including rates and shipping dates. These options are dependent on your level of subscription. In the case that your issue can not be resolved over the phone, and as per your subscription level, we will send a technical support employee to assist you in person. This offer is subject to dates, availability, other terms&conditions, and subscription agreements.
For more information, comments, or any other questions, please contact:
Or reach us at:
Suite #110, 4201 Wilson Blvd